Educating Patients About New Medicare Cards

PUBLISHED: Apr 27, 2018
Relevant to: All Healthcare Organizations

The U.S. Centers for Medicare and Medicaid Services (CMS) has started mailing new Medicare cards to beneficiaries and is encouraging health care providers to help their patients understand their new cards.

Points of Information

  • Your Medicare patients will not get new cards if their addresses are not correct. If the address you have on file is different than the Medicare address you get in electronic eligibility transaction responses, ask your patient to correct their address through Social Security.
  • Display a poster in your office.
  • Answer your patients’ questions using guidance provided in CMS messaging guidelines including:
  • CMS is readying a fraud prevention project that removes Social Security Numbers from Medicare cards to help combat identity theft and safeguard taxpayer dollars.
  • Providers and people with Medicare will both be able to use secure look-up options that will support quick access to Medicare numbers when they need them.
  • The new Medicare numbers won’t change Medicare benefits. People with Medicare may start using their new Medicare cards as soon as they get them.

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