| Subject: | CMS Provides Guidance for the Patient Grievance Process Part One of Three-Part Notice |
| Category: | Centers for Medicare and Medicaid Services (CMS)
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| Published: | Wed, 21 Sep 2005 - 10:00 am |
| A-0041
Interpretive guidelines 482.13(a)(2): The hospital must establish a process for prompt resolution of patient grievances and must inform each patient whom to contact to file a grievance.
The patient should have reasonable expectations of care and services and the facility should address those expectations in a timely, reasonable, and consistent manner. The expectation is that the facility will have a process to comply with a relatively minor request in a timelier manner than a written... The full article is available to StayAlert subscribers. Click here for a free trial subscription. |
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